Frequently Asked Questions

Question 1

What conditions are Ubiquiti Gateways & Cloud Keys products available in?

GIGDATA LLC · Accepted Answer

GIGDATA offers Ubiquiti Gateways & Cloud Keys in multiple conditions: New (factory sealed), Like New (open box/minimal use), Refurbished (professionally restored with testing), Used (fully functional with cosmetic wear), and For Parts (as-is for component harvesting or repair).

Question 2

Do you offer warranty on Ubiquiti Gateways & Cloud Keys?

GIGDATA LLC · Accepted Answer

Yes, all our Ubiquiti Gateways & Cloud Keys products come with a warranty. New items include manufacturer warranty, while refurbished and used items come with our 30-day money-back guarantee. Extended warranty options are available at checkout.

Question 3

How quickly do Ubiquiti Gateways & Cloud Keys orders ship?

GIGDATA LLC · Accepted Answer

Most Ubiquiti Gateways & Cloud Keys orders ship within 1-2 business days. Standard delivery takes 3-7 business days within the continental US. Expedited shipping options are available at checkout for faster delivery.

Question 4

Can I return Ubiquiti Gateways & Cloud Keys if they don't meet my needs?

GIGDATA LLC · Accepted Answer

Absolutely. GIGDATA offers a 30-day return policy on all Ubiquiti Gateways & Cloud Keys. Items must be returned in their original condition. Refunds are processed within 5-7 business days after we receive the return.