Frequently Asked Questions

Refurbished products have been professionally restored to full working condition. They are thoroughly tested, cleaned, and inspected by our technicians. Refurbished items come with a 90-day warranty and offer excellent value compared to new products.

Like New items are open-box or have minimal use with no visible wear - they look and function like new. Used items have been previously owned and may show signs of normal wear but are fully functional and tested.

Yes, every product is thoroughly tested before shipping. We run diagnostic tests, verify all components are functioning, and ensure the item meets our quality standards.

We primarily sell OEM (Original Equipment Manufacturer) parts. Any third-party or compatible parts are clearly labeled in the product description.

We accept all major credit cards (Visa, MasterCard, American Express, Discover), PayPal, and bank wire transfers for large orders. All payments are securely processed through Stripe.

Yes! We offer volume discounts for bulk orders. Contact our sales team at support@gigdataserv.com with your requirements for a custom quote.

Absolutely. We use Stripe for payment processing, which is PCI-DSS Level 1 certified - the highest level of security certification. We never store your full credit card information on our servers.

Orders can be cancelled or modified before they ship. Once an order has shipped, please refer to our returns policy. Contact us immediately if you need to make changes.

Ground shipping typically takes 5-7 business days. Express shipping delivers in 2-3 business days, and overnight shipping delivers the next business day. Orders placed before 2 PM EST usually ship the same day.

Yes! Orders over $750 qualify for free ground shipping within the continental United States.

We primarily ship within the United States. For international orders, please contact us to discuss shipping options and costs.

Once your order ships, you will receive an email with tracking information. You can also log into your account on our website to view order status and tracking details.

We offer a 30-day return policy for most items. Products must be in original condition with all accessories and packaging. Refurbished and used items can be returned if they do not match the description or are defective.

Warranty coverage varies by product condition: New products include manufacturer warranty where applicable. Refurbished products have a 90-day GIGDATA warranty. Used products have a 30-day GIGDATA warranty.

Contact our support team at support@gigdataserv.com or use the Returns page on our website. We will provide you with an RMA number and return instructions.

If returning due to a defect or error on our part, we cover return shipping. For other returns (change of mind, ordered wrong item), the customer is responsible for return shipping costs.

We offer basic technical support for products purchased from us. This includes help with compatibility questions, installation guidance, and troubleshooting. For complex technical issues, we can recommend qualified service providers.

Absolutely! Contact us with your requirements and our team will help you find the right hardware for your needs. We have extensive experience with enterprise IT equipment.

We focus on hardware sales rather than installation services. However, we can provide documentation and guidance, and recommend installation partners in your area.

GIGDATA has been providing enterprise IT hardware for over 20 years. We started selling on eBay and have grown to serve businesses of all sizes across the country.

We are an independent reseller specializing in new, refurbished, and used enterprise IT equipment. We source products from trusted suppliers, lease returns, and corporate liquidations.

We maintain a 99.9% positive feedback rating on eBay with over 4,400 reviews. Customer satisfaction is our top priority, and we stand behind every product we sell.