Return Policy

Return Eligibility

Items may be returned within 30 days of delivery for a full refund, subject to the following conditions:

• Item must be in original condition and packaging
• All accessories, manuals, and components must be included
• Item must not show signs of physical damage or misuse
• A valid Return Merchandise Authorization (RMA) number is required

Non-Returnable Items

The following items cannot be returned:

• Items marked as "Final Sale" or "Non-Returnable"
• Custom-configured or special-order items
• Software licenses or digital products
• Items with removed or altered serial numbers
• Items damaged due to misuse, accident, or unauthorized modification

Defective Items

If you receive a defective item:

• Contact us within 7 days of delivery to report the defect
• We will provide a prepaid return shipping label
• Choose between a replacement or full refund
• Refund includes original shipping costs for defective items

Return Shipping

For standard returns (non-defective items):

• Customer is responsible for return shipping costs
• We recommend using a trackable shipping method
• Items must be shipped within 7 days of RMA approval
• GIGDATA is not responsible for items lost or damaged during return shipping

Refund Processing

Once we receive and inspect your return:

• Inspection typically takes 1-2 business days
• Approved refunds are processed within 5-7 business days
• Refunds are issued to the original payment method
• Credit card refunds may take an additional 5-10 business days to appear on your statement

Exchanges

We do not offer direct exchanges. If you need a different item, please return the original item for a refund and place a new order for the desired item. This ensures you receive your new item as quickly as possible.

Holiday Return Policy